Solvis Consulting, LLC

We are a Nimble Partner!

Nimble is a unique Social CRM solution for Small Business. Nimble allows to manage your contacts and social media connections in a simple and easy way. The focus is on maintaining your calendar, communications and contacts in one place. The best part of it, it allows you have one Universal Inbox - Google, LinkedIn, Facebook and Twitter in one place.

Solvis is glad to be an official Nimble partner. Solvis believes that Nimble provides a unique solution for the small business in Latin America. It allows small business to manage communications and contacts in a simple and social way.

Contact us for more information via our Nimble portal and request a private beta.

Salesforce.com acquires Radian6 - Live Tweets from the User Conference!

Last week Salesforce.com agreed to buy Radian6 for $326 million - a really big invesment that has created a change in the Social CRM marketplace. The purchase of Radian6 by Salesforce.com brings all kinds on opportunities to the market, to our customers and to Solvis.

As an International Reseller of Radian6 and provider of monitoring services, Solvis sees this as a great opportunity to help our customers with their Social CRM strategies from conversation maps to integration with CRM.

... "Radian6 and salesforce.com share the belief that social media will play a large part in how organizations listen to and engage with their customers. We also believe that as engagement with clients becomes more and more social, there will be greater opportunities for products such as Radian6 and salesforce to more closely integrate.

Radian6 will continue to operate as an independent business and partners will continue to work with Radian6 as they do now. Your relationships with your clients will continue as normal. Product innovation and progress that you have come to expect from Radian6 will continue"...

Part of Radian6 Statement about the transaction

This week is Radian6's user conference in Boston and Solvis will be at the conference. We will learn know the future plans and features that Radian6 will bring to the market. We also have plans to develop some webinars and onsite events with our local users in Mexico, Colombia and Argentina. News to come soon!

Follow Jose Corona on Twitter and Solvis:  We will have tweets in Spanish from the event.

You can follow the live announcements here and below you can keep track of the live tweets.

Live Announcements!

Live Video streaming by Ustream

Live Tweets!

Getting Ready for 2011!

Most of you in Latin America are coming back from the holidays and vacations, and about to start you CRM projects. If you need help in starting your CRM strategy or project and need to develop a common language to generate consensus, we have a both free and paid content that can help you.

Free content in Spanish that can be used in your CRM projects:

Social CRM

How to integrate CRM with Social Media - recorded webinar with more than 2,000 views in Slideshare.

Social CRM Workshop Part 2 - a 2 hours video with Jesus Hoyos about creating a Social CRM strategy.

How to use CRM and Social Media together - a Mexico case study presentation.

Segmentation

How to use an effective Segmentation using RFM - presentation about using Recency, Frequency and Monetary values to segment customer based on Top Best, Best, Frequents, Spenders and Uncertains categories.

CRM Strategy

8 elements for your CRM Strategy - presentation about how to establish a CRM strategy. This is a slideshare presentation with more than 5,000 views.

Other related content at Slideshare - most viewed presentations.

 

We offer a series of courses (paid content) that can be tailor for your needs and requirements. These courses are both provided via an eLearning platform and on-site.

CRM Strategy Certification: Via a partnership with BPT Partners, CustomersForever and Centro de Formacion de Call Center, we can provide for your company a CRM certification to help define your CRM action plan. 

eLearning: visit our online registration (this is the Centro de Formacion de Call Center site) for more details or contact us here

In-Company: visit our Certification site for more details or contact us here

Social CRM Seminar: If you need to integrate Social Media and CRM, and learn about the new tools and processes needed, this seminar is for you. We will teach you how to integrate Social Media with your CRM strategy.

eLearning: visit our online registration (this is the Centro de Formacion de Call Center site) for more details or contact us here

In-Company: visit our seminar site for more details or contact us here

We offer custom CRM seminars based on your different CRM needs from marketing automation to loyalty programs and from call center to segmentation. Let us know how we can help.

Social CRM Webinar in Spanish

Webinar: cómo integrar las redes sociales con el CRM

View more videos from MundoContact.

Our latest posts at our Social CRM blog

Check out our latest posts, presentations and videos at our Social CRM site and blog:

1. Taller de Social CRM - Parte 2 - en el evento de MundoContact 2010
2. Taller de Social CRM - Parte 1 - en el evento de MundoContact 2010
3. Webinar de Social CRM con MundoContact
4. Charla de Social CRM en Campus Party Mexico
5. Como usar Pivotal CRM para gestionar las redes sociales
6. Conversaciones de Social CRM - Meetups con @jesus_hoyos en Colombia y Argentina
7. Le damos la bienvenida a Clicker 360: Patrocinador de Medios del Seminario
8. Fotos del Seminario en Buenos Aires - Septiembre 2
9. Workshop de Redes Sociales, CRM y Empresas: Una nueva era en las relaciones comerciales
10. Social CRM Meetups

Webminar: How to integrate Social Media with your CRM system

Solvis and MundoContact are organizing a Social CRM Webminar with Jesus Hoyos about what it means to integrate social media with your CRM. Jesus will be speaking about the different integration points between technologies like social media monitoring, community platforms, Facebook, Twitter, CRM and Call Centers. But it is not about technology, Jesus will also speak about how to manage processes, people and the organization in order to create a Social Enterprise and at the same time collaborate with agencies and call center outsources to deploy your Social CRM strategy.

To register click here.

Date: Nov 19, 2010

Time: 11 AM  (Mexico City time)

The webminar will be in Spanish.

Note: Our next Social CRM Seminar is on November 23 in Mexico City. For information visit our Seminar site here.

Watch a preview of what Jesus Hoyos will be speaking about (conversations at the Social CRM meetups in Colombia and Argentina)

 

Solvis Argentina, partnership with El Centro de Formación

Image by solvisconsulting via Flickr

We are proud to announce our partnership with El Centro de Formación, which will operate as Solvis Argentina. We have seen an increased interest in our social media monitoring, CRM and Social CRM services in Argentina and partnering with El Centro de Formación enables us to provide these services to the Argentinian market.

Early this year we had our first Social CRM Seminar with El Centro de Formación (see picture) and we are in the process of producing more content around Social CRM using the eLearning programs provided by them.

Below is the announcement in Spanish:

El Centro de Formación Profesional firmó alianza con consultora norteamericana

Se trata de Solvis Consulting, firma especializada en el relacionamiento con el cliente. El Centro de Formación Profesional en Contact Center (CFP) firmó una alianza estratégica con Solvis Consulting, consultora estadounidense especializada en la implementación  de proyectos de relacionamiento con el cliente. Esta alianza tiene como objetivo brindar en el mercado regional de Argentina, Paraguay, Uruguay y Chile los servicios de consultoría en estrategias de gestión de las relaciones con clientes (CRM), integración la gestión de las redes sociales (Social CRM), y monitoreo de las mismas. Asimismo, el joint venture creado entre el CFP y la consultora,  acercará a reconocidos especialistas internacionales en la materia, lo que facilitará disponer de know how y experiencias empresariales referenciales. Además, se podrá disponer de las más modernas estrategias de relacionamiento con el cliente y de un asesoramiento personalizado para que las empresas puedan alcanzar mejores y más rápidos resultados. De esta manera, las empresas locales podrán acceder a conocimientos, recursos y metodologías de nivel mundial. Además, contarán con la posibilidad de recibir asistencia y acompañamiento local para adaptarse a las características y necesidades del mercado e incrementar sus beneficios.

18/05/2010

For more information contact: Marcelo Ulla, email mulla @ tvno.com.ar ar at 54 351 4880050.

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Some of our posts at our Social CRM Seminar Blog

Image by solvisconsulting via Flickr

Here are some of our most recent Spanish posts about Social Media and Social CRM at our Social CRM Seminar Blog:

• Social Media y las oportunidades en el negocio
• Cómo usar las redes sociales para potenciar la gestión de clientes | LAVOZ.com.ar - Jesús Hoyos - CRM en Latinoamérica
• Video - Colaboración corporativa: un nuevo paradigma de las redes sociales
• Charla de Jose Corona sobre el Social CRM
• Hay que tener objetivos de negocio para las redes sociales
• Cuatro Tipos de CRM
• Los centros de contacto se están transformando en social media centers
• Panel en #140mexico con Jesus Hoyos sobre las marcas en Twitter
• Fotos: 5to Seminario de Social CRM y Social Media en Mexico

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Social CRM Meetups

Solvis is going to participate in the Social CRM meetups in Mexico City (August 9) and Cordoba, Argentina (August 31).

Social Media Monitoring Services

Image via CrunchBase

Last year we announced our partnership with Radian6 to resell their social media monitoring tool in Mexico and Latin America. We can provide local support, billing and expert know-how in social media monitoring tactics specific to our local markets.

Solvis is expanding our Social Media and Social CRM services to include monthly services to monitor conversations and help your organization to manage these conversations with metrics and results.

Solvis can help you recognize trends, understand conversations in real time, influence conversation and create conversations when there is no conversation, including turning negative comments and customer issues into positives.

We can provide these services directly to your company or through a traditional agency approach. However, our approach is based on the creation of transactions by capturing leads, ideas, claims and customer interactions in your CRM application.

Don't have a CRM application? We can help with low-cost CRM applications to manage your customers via your social channels such as Twitter or Facebook, among many others.

Radian6 and the combination of CRM applications, such as Salesforce.com, provide ways to manage conversations with alerts, tasks and work-flow, helping your company respond to these conversations in real-time or close to real-time.

Our Social CRM methodology will help you listen to online conversations on Twitter, Facebook, YouTube, blogs, forums and social networks; and convert them to transactions to better gauge the sentiment of your customers, identify influencers, promote collaboration, and manage your online reputation.

How we can help? We can help you to identify with Radian6 and other complementary tools to analyze conversations about your company, brand and products. And we can offer a range of service that will help you manage these conversations.

1. Use of Radian6 by your agency or your own team
2. Setup and configuration of conversation profiles
3. Initial analysis of conversations using Radian6 and other complementary tools
4. Monthly monitoring service
5. Integration to Salesforce.com
6. Setup up work-flow and processes to manage conversations
7. Establish social media practices and policies
8. Setup landing pages to capture customer data based on social media campaigns
9. Integration to your website analytics with tools like Omniture and Webtrends
10. Identify the costs and revenues associated with social media by calculating the ROI

Let us know how we can help, contact us here to have one of our consultants give you a call and to demo Radian6.

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